Policy

Studio Policy

 

  • Memberships:

You may upgrade or downgrade your membership at any time prior to your renewal date during your 6-month commitment. If you wish to cancel, you have two options:

  1. Immediate Cancellation: A one-time cancellation fee equal to the amount of your monthly membership will apply.

  2. 30-Day Notice: Provide 30 days’ notice, and your next billing cycle after that notice will serve as your final payment. You’ll still have access to your membership credits throughout that final month.

  3. Class credits:

    They do not roll over and must be used within the designated time frame based on your class expiration date.

Example: (30-Day Notice):

If your regular renewal date is the 13th of each month and you notify us on 12/2/2023 that you’d like to provide a 30-day cancellation notice, your final charge would occur on 1/13/2025. The 3o days is acknowledged based on your billing cycle 

Age Restrictions

Reformer Classes

  • Participants must be 18 years or older to use the reformer.

  • Those under 18 may still join the session but will be provided a mat to complete the exercises, which will be considered Mat Pilates.

  • A signed liability waiver is required for all participants

Mat Focus Classes

  • Participants must be 16 years or older to attend.

  • A signed liability waiver is required for all participants under 18.

Late Grace Period

  • If you arrive more than 6 minutes late to your session, you may be moved to the next available class (reformer or mat), provided there is space.

  • If you choose not to move to the following class, your session credit will be deducted for that day.

  • No additional fees will apply as long as you arrive for a scheduled session.

Same-Day Changes

  • We can accommodate same-day class changes; however, if you miss your scheduled session, your reservation cannot be transferred to another day.

  • Any rescheduled session must be used on the same day as your original appointment.

Session Requirements

Reformer Classes

  • Grip socks are required to participate.

  • If you need a pair of socks they will be available for purchase at the studio

Mat Focus Classes

  • A mat is required for participation.

  • You are welcome to bring your own mat.

  • Mats are available for rent if needed.

  • Active members with a membership will have a mat provided at each visit.

 

Late Cancellations & No Shows

  • Sessions must be canceled at least 8 hours prior to your scheduled time to avoid fees and loss of credits.

Class Schedule

  • Early morning class schedules are finalized by 9:30 PM the night prior.
  • Evening class schedules are finalized by 12:30 PM the day of.

If a class is canceled by the studio, your session credit will be returned to your account for use toward a future class. As long as your notification settings are enabled, you will receive an email from the studio informing you of any class changes before the designated cutoff times.

Fees:

  • Late Cancellation: $12

  • No Show: $18

  • In the event of a late cancellation or no show, your session credit will be deducted and the applicable fee will be charged.

  • Please note: There are no refunds. However, your session credit will remain in your account and can be used to book a future class before your pass expiration date

ClassPass: ClassPass is a third-party platform. As stated, grip socks and mats are required to participate, and your liability waiver must be completed prior to class. If these requirements are not met, entry will be denied.

We are unable to make changes to bookings for ClassPass members on our end. If you are experiencing any technical difficulties, please contact ClassPass directly for assistance.

See you in class!